Location, vehicle and contact details

Recovery enquiry privacy

Last reviewed:

Who is responsible

is responsible for personal information submitted through this website.

Information used to assess a call-out

A recovery message may include a contact name, telephone number, current location, destination, vehicle description and the condition affecting safe loading or movement.

Why dispatch details are needed

The details help assess access, equipment, distance and a realistic response. They may also be retained as a business record where a quote or job follows.

Roadside safety and unnecessary data

Do not use the form for an immediate danger or emergency. Avoid sending payment-card details, unnecessary identification documents or precise location information unrelated to the requested recovery.

Service providers and retention

Authorised hosting and message-delivery providers may process the enquiry only to operate the website and deliver the message. Information is not sold through this website.

Your UK data rights

Depending on the circumstances, you may ask to access, correct, erase or restrict personal information, object to certain processing or request portability. You may also complain to the Information Commissioner's Office.

Privacy questions

Use the contact form for a privacy-related request and make the subject clear without repeating unnecessary personal information.